Question 1

What exactly does ValueGuard AI do?

Accepted Answer

We protect your brand's intellectual property. If someone sells fake versions of your product, opens a page pretending to be you, copies your content, or resells your goods without permission, we find it and get it taken down. You don't have to hunt for it or file anything yourself.

Question 2

Where do you look for fakes?

Accepted Answer

Everywhere your brand can show up: local marketplaces like Jumia, Kilimall and Jiji, social platforms like Facebook, Instagram, TikTok and WhatsApp commerce, global marketplaces like Amazon, eBay, Alibaba and AliExpress, plus standalone websites and online ads.

Question 3

How long does it take to get something removed?

Accepted Answer

Most listings come down within hours of us filing. Some platforms are slower than others. If a platform ignores the notice, we escalate rather than let it sit.

Question 4

Do I have to approve every removal?

Accepted Answer

Only if you want to. You can review each case before we act, approve only the clear-cut ones automatically, or leave it entirely to us. Most brands start with review and hand over more as they get comfortable.

Question 5

What if you flag one of my genuine sellers?

Accepted Answer

You tell us once and we never flag them again. You can add your authorised sellers and distributors up front so they're recognised from day one.

Question 6

Can you deal with resellers and grey imports?

Accepted Answer

Yes. We identify sellers who aren't authorised to carry your products, spot goods diverted from other markets, and flag sellers undercutting your agreed pricing — then enforce against them.

Question 7

What happens if a platform ignores the takedown?

Accepted Answer

The case moves to our panel of leading IP advocates, ACA agents and digital forensics specialists — with the evidence already gathered and ready. You reach them straight from your ValueGuard console.

Question 8

What do I actually see?

Accepted Answer

A simple dashboard: what we found, what we removed, who keeps coming back, and what it was costing you. Plus alerts when something new appears, and reports you can share internally.

Question 9

What proof do you gather?

Accepted Answer

Timestamped screenshots, seller details, product comparisons and pricing records — kept on file so a case can go to a platform, a regulator or a court without you rebuilding it from scratch.

Question 10

Which brands do you work with?

Accepted Answer

Any brand being copied: fashion, beauty, electronics, food and drink, pharmaceuticals, auto parts, software and digital content, and personal brands and creators being impersonated online.

Question 11

How do I get started?

Accepted Answer

Tell us your brand and we'll show you what's already out there using your name. Setup takes a day or two and we do the work — you don't need any technical setup on your side.

Question 12

Is there a trial?

Accepted Answer

Yes — a 7-day free trial, no credit card required. We'll also run a free scan of your brand first so you can see the problem before you commit.

Questions brands ask before they start.

Frequently asked questions

Find out what's fake out there